I'm writing to mention the outstanding service of our carpet installer. Great job done; stairs and carpet look great; professionalism was top notch, but he was also very personable and just an overall nice guy. Please pass this on to the right individuals for proper recognition. We are very pleased and glad we chose you for our project as you've earned a long term customer for any future projects, as well as referrals.
M. and K. Ace, Geneva
They are good folks. We used them before in 2009. Mr. Carlson, the owner, came out to estimate the job. He gave us suggestions on how it might be done in an economical and permanent fashion. He came up with some decent ideas on how to fix something and it worked. He was creative in problem solving. I would absolutely use him again.
R. Kitching, Geneva
Overall service and experience was great. Carlson's staff were very professional and attentive. Their showroom is very modern and robust, and we were impressed by the number of flooring choices they offered. Our installer was punctual and hard-working, although he was not strictly a Carlson's employee. My only negative feedback was with price, which was not low - although you get what you pay for. Would recommend them over big-box stores and will definitely be going back for future flooring projects.
M.Fagel, Sugar Grove
Carlson's Flooring is fantastic. Overall the job went excellent. They are very accommodating. We did a full bathroom remodeling. I had some issues with timing on my plumbing supplies and they worked around that. It was like a job where they had to come in and leave and they had come back another time. It was very nice of them to do that. They are just super nice, they are just super understanding. They are nice to work with. The guys that showed up to do the work had been doing the work for a year, so nobody is doing that.
K. Hougen, Batavia
We've used Carlson's before and they are very professional and very nice to deal with. The quality of their products are top notch but they are very fair with pricing. Installation went smoothly and we love our new floors…
V. Murphy, Geneva
Carlson's replaced our kitchen/laundry/powder room floor. We had used them in the past for our 1st home, approximately 10 yrs ago. They are not the cheapest bid; however, you get what you pay for: honest service, professional, on time and CLEAN. Customer service on the front end in selecting materials with Hana was awesome, she is kind and patient. Would definitely recommend and use again.