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How Carlson’s is responding to Covid-19

How Carlson’s is responding to Covid-19

UPDATE 6.1.20:

Our showroom is now open regular hours. 

The safety of our employees and customers is our highest concern. We have done our best to minimize the possibility of exposure to COVID-19, but this risk cannot be completely eliminated. Per Illinois State regulations, we require a mask to be worn by all people in our store.

Contact us at 630-232-4964 with any questions or concerns.

 

UPDATE 4.15.20:

Construction is an essential business per the Governor’s declaration. Carlson’s can do appointments via video chat or by in-person showroom consultation practicing safe social distancing recommendations. 

While our showroom is closed to walk-ins, please contact us by the following:

630-232-4964 (to leave a voicemail)

customerservice@carlsonsfloors.com

Facebook Messenger

Email your salesperson 

 

UPDATE 3.20.20:

For the health and safety of our community, the Carlson’s showroom will be closing at 3:00 on Saturday, March 21 until further notice. The Design/Sales Team will be working remotely and available by phone and email. General inquiries should be sent here.
 
This is an unprecedented time and our hearts go out to everyone. We look forward to welcoming you back into our showroom soon. Please contact us with any questions.
 

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We are a locally-owned family company, guided by the principle of being an integral and active part of the community.  We want to let you know we’re thinking about all of you – our people, our customers, our suppliers, and our community – as we work through the effects of the coronavirus (COVID-19).  We understand the role we play in the community we serve and will do everything we can to continue our operations during this time without interruption.  We recognize the heightened concern and are doing everything we can to protect our customers and employees.  In uncertain times like these, we must be there for one another.  The effects will be far reaching and in response, we all need to think sensibly and empathetically.  By following the latest trusted science and leading with our hearts, we will get through this together.


HOW ARE WE ADDRESSING SAFETY CONCERNS REGARDING COVID-19?


As part of our everyday practices, we follow strict safety policies and procedures, above and beyond what is required of us to ensure a safe environment for all.  We continue to reinforce employee education regarding viral prevention and encouraging them to stay home when they don’t feel well. Still, we are taking additional measures to help ensure the health and safety of our employees and customers.  While not an exhaustive list, our responses to the virus are as follows:
·     Offering free shop-at home services and private appointments to customers who prefer not to visit our store. We are also encouraging in store appointments in accordance with the CDC guidelines.
·     As part of our normal practice, our stores and warehouse facilities are cleaned and sanitized daily.  Following guidance from the Centers for Disease Control and Prevention (CDC), we’re increasing the frequency of cleaning and general hygiene maintenance in stores and warehouses.
·     Stepping up our efforts to disinfect high-traffic and high-touch areas like workstations, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
·     Added additional hand sanitizer stations at work stations and at our entrance as available.
·     Ensure our installers are strictly following CDC guidelines for washing hands and aintaining proper hygiene & social distancing.
·     We are requiring associates who are sick to stay home. We ask our customers who are sick to please visit our showroom again when they have recovered. 


WHAT ABOUT SCHEDULED INSTALLATIONS & IN-HOME MEASURES?


If customers have an installation or other in-home measurement scheduled, there should be no service interruption in that service.  We’ve advised all in-home associates, installation crews and service teams to follow everyday preventative actions including washing hands often, disinfecting frequently touched objects, and carrying hand sanitizer.
We’re grateful to you, our valued customer. We are staying in close contact with the CDC as this situation changes and will continue to ensure our business practices and other measures for the safety of our customers and associates are consistent with the most up-to-date information.


Sincerely,
Greg Carlson and Lisa Carlson Nelson